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  • 1st-3rd Line Support
  • Level: Senior
  • Salary: £45K PA
  • Location: Nr Bedford

To be a core part of a growing IT Help-desk service, initially helping to cover first and second line support within a team and also be the first point of contact for 3rd line server maintenance and upgrades.

To provide management and technical expertise to the IT Service Desk function. To provide first line and second line support to Users and escalate to Managers where necessary.

To continually develop your IT skills through your day to day tasks and self-development

To provide management and technical expertise to the IT Service Desk function. To provide first line and second line support to Users and escalate to Managers where necessary.

Required Job role Skills

  • Drives efficiency and effectiveness to deliver against key objectives, not afraid to suggest more efficient processes.
  • First point of support for IT Service Desk staff.
  • Initial escalation point for all user requests.
  • Supports the IT Technician in their duties for all aspects of IT desktop infrastructure
  • Carries out fault finding and problem solving on software and hardware issues, including specialist gaming software and hardware
  • Manages replacement IT equipment
  • Keeps up-to-date with new technology
  • Responsible for the successful maintenance of the company backup solution.
  • Designing maintenance procedures and putting them into operation
  • Maintaining good effective working relationships with your internal customers

Required Technical skills

  • Helpdesk management
  • Managing Firewall rules
  • Networking including VLAN, Network Policy Server.
  • Hyper-V
  • Backup management
  • Active Directory
  • Office 365

An approachable and enthusiastic individual who can integrate quickly within a team. You will be enthusiastic about IT and enjoy being part of a great company.

  • Proven Track record in IT help-desk within a small growing team.
  • Someone who is looking to move into management or has taken a senior role before.
  • Interpersonal and communication skills
  • Team working skills
  • Ability to work with little supervision.
  • Ability to remain calm and efficient under pressure.

Working Shift Patterns

  • 7am -3.30pm
  • 9am-5.30pm
  • 5pm-1am
  • 12am-8am

Shift patterns are subject to change and are currently being defined.

Please submit CV's in MS Word format.

 

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