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Title: Datacenter Operator
Location: Crewe, Cheshire
Salary: £25 - £30K PA 

CV's Must Be In MS Word Format

An experienced Datacenter operator working on site as part of a small team on a shift basis. Key responsibilities include, monitoring the customer environment, back up tape rotation, familiarity with netback-up and backup-exec, data center ownership and Major incident handling (In/Out of hours). The Individual should be passionate about technology, experienced in these specific areas and have a proactive approach to working.

Technical Skills:

  • Analyze, troubleshoot, and investigate issues through to completion
  • Manage all incidents\service requests
  • Hyper-v and failover cluster environments
  • Win server (2008-2016)
  • Netback-up and backup-exec
  • Back-up tape rotation
  • Major incident handing
  • RSA administration
  • MS Exchange
  • Apple iOS

Process Skills:

  • Understanding of As/400
  • Understanding of SAP
  • Data Center ownership – Maintain access levels and housekeeping
  • Good understanding of process documentation
  • Good understanding of Windows 7/10 operating systems
  • Good understanding of Apple iOS
  • Awareness of ITIL practices

Behavioral Skills:

  • Well-presented, professional attitude and approach to working
  • High level of communication as required for Major Incident Handling
  • Excellent organisation skills and time keeping
  • A passion for end to end service delivery, providing a first time fix
  • A Proactive approach to issues/requests
  • Ensuring knowledge transfer within the team

Qualification:

  • At least 2+ years of work experience in an IT support environment
  • Education qualification: GCSE/GNVQ

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