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Title: Datacenter Operator
Location: Crewe, Cheshire
Salary: £25 - £30K PA
CV's Must Be In MS Word Format
An experienced Datacenter operator working on site as part of a small team on a shift basis. Key responsibilities include, monitoring the customer environment, back up tape rotation, familiarity with netback-up and backup-exec, data center ownership and Major incident handling (In/Out of hours). The Individual should be passionate about technology, experienced in these specific areas and have a proactive approach to working.
Technical Skills:
- Analyze, troubleshoot, and investigate issues through to completion
- Manage all incidents\service requests
- Hyper-v and failover cluster environments
- Win server (2008-2016)
- Netback-up and backup-exec
- Back-up tape rotation
- Major incident handing
- RSA administration
- MS Exchange
- Apple iOS
Process Skills:
- Understanding of As/400
- Understanding of SAP
- Data Center ownership – Maintain access levels and housekeeping
- Good understanding of process documentation
- Good understanding of Windows 7/10 operating systems
- Good understanding of Apple iOS
- Awareness of ITIL practices
Behavioral Skills:
- Well-presented, professional attitude and approach to working
- High level of communication as required for Major Incident Handling
- Excellent organisation skills and time keeping
- A passion for end to end service delivery, providing a first time fix
- A Proactive approach to issues/requests
- Ensuring knowledge transfer within the team
Qualification:
- At least 2+ years of work experience in an IT support environment
- Education qualification: GCSE/GNVQ