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  • ServiceNow Architect
  • Level: Senior
  • Salary: £NEG
  • Location: London, UK

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Job Title: ServiceNow Architect (8-10 Years)

Must Have Experience       

  • Experienced in implementation of ITSM solution using industry best practices
  • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
  • Good experience of Service Portal and widget creation
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
  • Knowledge of Authentication via Auth 2.0, certificates and Mid Server
  • Implemented ServiceNow project in Domain separated instance
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • Good knowledge of MID Server installation and management
  • Experience of custom applications development
  • Experience of LDAP/Active Directory/SSO implementation
  • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation 


Good to have Experience  

  • Worked on CSM, HRSD, GRC, ITBM
  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Review existing set up and provide best practice recommendations in line with the OEM
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred


Academic and Professional Experience          


  • 5+ years of experience with ServiceNow required
  • 8+ years of experience with IT Industry required
  • Academics
  • Certified System Admin
  • CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
  • ITIL Foundations certification is preferred.
  • Bachelor’s degree or equivalent combination of education and experience.