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We are looking for an onsite Service Delivery Director to be based out of the UK. Ideally a growth oriented delivery director who has experience in managing / delivering Infra, Cloud, Apps modernisation engagements and in particular

  • Job: Snr Service Delivery Director
  • Salary: Depending on Experience
  • Start Date: EO January 2023

Apply with MS Word CV or TXT, Our business preferred format.

CV's will be reviewed during the whole of December 2022 for processing in January 2023

  • Responsible for ensuring and managing systems availability in accordance with SLAs across the full IT estate
  • Single point of contact for all service delivery related matters to the client Management of service delivery levels, SLAs and contractual service targets
  • Accountable for service delivery and cross-functional collaboration across all towers
  • Execute an effective service and delivery strategy focused on results, performance, process and prioritization
  • Ensure clear, timely communication and reporting of status of engagement to my client and Customer on all aspects of the services provided by my client to the client.
  • Mentoring managers & team members from my client to ensure that they are delivering a professional, high quality, high value & responsive service experience to the client
  • Ensure regular, formal service reviews are conducted and recorded in accordance with the Service Level Agreement.
  • Identify and develop opportunities for improving the financial profitability of the customer account
  • Steer the IT business transformation programme/s to improve the efficiency and effectiveness of the operating model across a large portfolio of solutions and services

Must have experience across

  • Managed Services
  • Data Centre Migration
  • Data Centre Transformation
  • Infrastructure Services
  • Technology Landscapes with Managed Services
  • Transition Management

Previous experience in a similar IT Service Delivery Lead or Manager/Director role within an IT Services or IT Consultancy and Experience managing third party supplier relationships.

  • Significant demonstrable experience of driving performance in an IT/ Infrastructure Service environment
  • Good Stakeholder Management skills with the ability to influence across levels
  • Must have knowledge of ITIL Or Similar qualifications and experience

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