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Job Title: VP Client Relationships
Location: London

My client manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. My client has four comprehensive industry based business units focusing on different work streams.

JOB DESCRIPTION:

The VP – Client Relationships will be a member of sales and account management team that reports into the respective Business Unit Head. This person will have responsibility of delivering and owning a high level of governance of client relationships.

Specific Responsibilities:

  • Have the consultancy disciplines associated with proposition development, account planning, opportunity planning, pursuit management and deal closure, in collaboration with other business units & my client support organisation, as appropriate.
  • Provide overall business plan for the vertical assigned & identify & target key prospects for large Multi Mn Deals (10 Mn + £ TCV Deals)
  • Provide executive leadership on sales pursuits - Oversee multiple proposal development efforts on an individual basis with responsibility to drive and close deals.
  • Manage the sales of specific opportunities working with solution architects, client teams, legal and commercial etc and participate in both written and oral sales activities.
  • Identify potential leads independently (or with others) through networking, cold-calling, trade shows, public speaking, and/or other sources.
  • Develop client awareness and relationships with potential buyers, analyst, advisory & associates through personal meetings, presentations, speaking engagements, whitepapers, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social gatherings.
  • To drive revenue by creating and championing high-value propositions for the client
  • Peer with Clients’ to understand their business imperatives and gain the trust of the Client so as to be perceived as part of their extended team
  • To have business oversight of Client Relationships from all aspects including the account and delivery teams
  • To assist Senior Management in early identification and articulation of Client needs and also help articulate my client views to the Clients’ senior management
  • Managing clients visits and accompanying them to Indian Operation Centers as and when required

QUALIFICATIONS:

 

  • Degree level education
  • 5 to 10 years of Client Relationship experience out of which at least few years should have been at an equivalent management level ideally with one of the following:
    • An off shoring company with operations in India
    • A knowledge services outsourcing company
    • Any offshoring or outsourcing company but past work experience in financial services
  • A track record of initiative, creativity and motivation to surpass challenging performance goals.
  • Excellent presentation and negotiation skills, able to create and deliver convincing
  • arguments
  • Entrepreneurial spirit
  • Relationship builder
  • Ability to manage Client Relationship process and forecast with precision
  • Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
  • Superior time management skills and strong attention to detail
  • Solid grounding in business concepts and dynamics

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